How many times have you taken your car to the dealership for a problem only to be told that “It’s either this component or that component, we’re not sure which, but here is how much it will cost to replace both,” without a proper diagnosis to determine for sure which component it is?
Related article: A Dealership Horror Story That Could Happen to You
According to a recent Scotty Kilmer YouTube channel video, this is a common problem car owners have to face—dealership service departments who cannot take the time (or have the skills) to diagnose a vehicle beyond what a scan tool tells them is the problem.
Why? Basically, it comes down to money.
“That is the problem with all of these dealerships. Everybody including the mechanics are under pressure to make a lot of money. They don’t want to spend hours and hours trying to diagnose something correctly. They want fast moneymakers…they just want fast turnarounds: struts, shocks, water pumps—something they can make a lot of money that is easy to do,” says Scotty.
Related article: Why Ford Customers Don’t Trust Ford Dealerships to Fix Their Cars
Scotty Explains How to Diagnose a Spongy Brake Problem the Dealership Couldn’t (or Wouldn’t)
As an example of this problem, Scotty does a show and tell with a customer’s 2009 Ford Mustang that has an intermittent spongy brake problem—something you would think a dealership mechanic could correctly diagnose easily enough. Go figure. But aside from this, Scotty takes the time to explain what is going on:
• The reasons for a spongy brake
• How to differentiate between the different causes
• Whether or not a spongy brake is an immediate safety issue.
That said, here is the video in its entirety that is definitely informative and can help you should your vehicle ever have a similar brake-related problem.
Related article: Is Your Dealership a Stealership?
A Sad Day for Ford Owners
For additional articles about car repair diagnostics, here are a few related articles for your consideration:
• 3 Simple Tests to Diagnose This Common Used Car Problem
• Old School Diagnostics a 1990 Ford F-150
• Quick 5 Minutes of Diagnosing a Used American Car with a German Engine That Won’t Start
Timothy Boyer is a Torque News automotive reporter based in Cincinnati. Experienced with early car restorations, he regularly restores older vehicles with engine modifications for improved performance. Follow Tim on Twitter at @TimBoyerWrites for daily new and used vehicle news.
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